Exchange & Returns
We want you to be happy with your purchase, and if something is not quite right, we are here to help.
30-Day Returns
Switchcane accepts eligible returns within 30 days of delivery.
To qualify for a return, merchandise must be:
- Unworn and unused
- Unwashed and unaltered
- In the same condition in which it was received
- Returned with any original tags attached
- Returned in the original packaging
- Free from stains, odors, pet hair, damage, or other signs of wear or use
We reserve the right to decline a return if an item does not meet these conditions.
Proof of purchase, such as your order number or order confirmation, may be required to complete a return.
Returns
To start a return, please email info@swtichcaneoutdoors with your name, order number, and the item you would like to return.
Once your return is approved, we will email you a prepaid return shipping label and instructions for returning your item.
We offer free return shipping on eligible U.S. orders.
Please do not mail a return to Switchcane without contacting us first.
Refunds
Once your return is received, we will inspect the item to make sure it meets our return requirements.
If the return is approved, your refund will be issued to your original method of payment.
Please allow several business days after your refund is processed for your bank or credit card company to post the refund to your account. Processing times vary by financial institution.
Original shipping charges, if any, are not refundable unless the return is the result of an error by Switchcane or the product arrived damaged or defective.
Exchanges
Need a different size or color? We are happy to help when inventory is available.
Please email info@swtichcaneoutdoors within 30 days of delivery with your order number and the item and size you would like to exchange.
Exchange merchandise must meet the same eligibility requirements as returned merchandise: unworn, unused, unwashed, unaltered, and in its original condition and packaging.
Because inventory may change, we cannot guarantee that the requested replacement size or item will be available.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at info@swtichcaneoutdoors.
Please include your order number and, when possible, photos showing the issue. We will work with you to make it right.
Final Sale Items
Items specifically marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Gift cards, if offered, are also non-refundable.
Questions?
We want every Switchcane customer to have a great experience.
If you have questions about a return, exchange, or refund, please contact us at:
info@swtichcaneoutdoors.com